This Privacy Policy describes how TechnowayIT (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit technowayit.com or contact us regarding our services. We are committed to protecting your privacy in accordance with applicable Indian data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA).
By using our website or submitting your information through our contact forms, you consent to the practices described in this policy.
1. Information We Collect
Information you provide directly: When you fill out a contact form, request a consultation, or send us an email, we collect your name, email address, phone number, company name, and any message content you provide.
Information collected automatically: When you visit our website, our servers and analytics tools may collect your IP address, browser type and version, operating system, referring URL, pages visited, and time spent on each page. This information is collected through cookies and similar tracking technologies (see our Cookie Policy for details).
Business contact information: If you are an existing client or prospective client, we may hold business contact information shared during the course of a professional engagement.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide the services or information you have requested
- To send you information about our services, events, and technology insights (only where you have opted in or where permitted by law)
- To improve our website, services, and user experience based on aggregated analytics data
- To fulfil our contractual obligations to clients
- To comply with legal and regulatory requirements
- To protect the security and integrity of our systems
We do not use your personal data for automated decision-making or profiling.
3. Legal Basis for Processing
We process your personal data on the following bases: your consent (which you may withdraw at any time); to fulfil a contract or pre-contractual steps at your request; to comply with our legal obligations; and for our legitimate interests in operating and improving our business, where these are not overridden by your rights.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers: Third-party vendors who assist us in operating our website and delivering services (such as web hosting providers, email service providers, and analytics platforms). These providers are contractually required to keep your data confidential and secure.
- Oracle Corporation and its affiliates: In the course of delivering Oracle-related services, certain project information may be shared with Oracle where required for licensing, support, or partner programme compliance.
- Legal and regulatory authorities: Where required by law, court order, or government authority.
- Professional advisors: Our lawyers, accountants, and auditors where necessary in the conduct of our business.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiry data is typically retained for three years. Client engagement data is retained for seven years in accordance with Indian accounting and tax regulations. You may request deletion of your data at any time (subject to our legal obligations to retain certain records).
6. International Data Transfers
Our website is hosted on servers located in India. If you are accessing our website from outside India, please be aware that your data will be processed in India. We take appropriate safeguards to ensure your data is protected in accordance with this policy.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023 and applicable laws, you have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to correction: Request that we correct inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data (subject to legal retention requirements)
- Right to withdraw consent: Withdraw your consent to marketing communications at any time
- Right to grievance redressal: Lodge a complaint with us or with the Data Protection Board of India
To exercise any of these rights, please contact our Data Principal Officer at privacy@technowayit.com or by writing to us at our registered office address.
8. Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites, including Oracle.com and other technology partners. This Privacy Policy applies only to technowayit.com. We are not responsible for the privacy practices of linked websites and encourage you to review their respective privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. Material changes will be communicated prominently on our website.
12. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy concern, please contact:
Data Principal Officer
TechnowayIT
Email: privacy@technowayit.com
Email: info@technowayit.com
Effective date: 1 April 2025